Termss and Conditions
- Detailed description of goods and/or services
- Quality Brands is a business in the health & supplements industry that supplies imported products to retailers.
- Delivery policy
Subject to availability and receipt of payment, requests will be processed within 1 working day and delivery confirmed by way of an invoice e-mailed confirming the order. Products will then be delivered by DSV Couriers. (for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)
BSN will (via a third party) courier your products to you anywhere in South Africa.
All orders will be delivered FREE OF CHARGE except for orders outside of main areas that are under R 1,000.
Orders outside of main areas that are under R 1,000 will carry a R 70 courier fee.
Areas outside of main areas are considered to be any destination within 50 km or more radius of a Main Centre.
Main Centres include:
- Cape Town
- Port Elizabeth
- East London
Proof of payment received after 12pm on working days will be dispatched by courier the following day and delivered within 3 working days.
If orders are very large or if other unforeseen circumstances arise which prevent us from delivering in the above delivery times specified, you will be contacted by Optimum Nutrition who will notify you about the situation and when the order can be expected, along with your tracking number.
Orders will be couriered during working hours on weekdays. Orders placed after 12pm on a Friday will be dispatched by courier the following Monday (provided that Monday does not fall on a public holiday) and delivered within 3 working days.
- Export restriction (Optional)
The offering on this website is available to South African clients only.
- Return and Refunds policy
The provision of goods and services by Quality Brands is subject to availability. In cases of unavailability, Quality Brands will refund the client
in full within 30 days. Cancellation of orders by the client will attract a 0 % administration fee.
(If appropriate – provide details of your policy regarding damaged goods. Also mention guarantees, warranties, etc.)
If you received the product less than 7 days ago, it is unopened, sealed and in good condition, then we can give you a full refund for the product(s) or exchange it for an alternative product. Return courier cost will be at your own cost and we cannot refund your original delivery fee if there were any.
To return a product, please contact our head office (011) 234-9890 or send us an email at firstname.lastname@example.org
Please seal the box and clearly address to us (delivery details below). Unfortunately, we cannot refund any products which got lost during return shipping due to insufficient labelling or an incorrect address.
Optimum Nutrition Distributors (Pty) Ltd
Unit 3 Moon River
6 River Close
Once we receive the parcel, we will contact you to arrange a refund via EFT into your bank account. An open product can unfortunately not be returned, unless it was damaged or defected when you received it.
If you received a damaged or defect product, please contact our head office (011) 234-9890 or send us an email at email@example.com within 7 days from receiving the product.
We will arrange for the product to be collected from the delivery address. Once we receive the product and agree with your findings, we will either exchange for another product or refund the product as above.
Unfortunately we cannot offer an exchange or refund before we have received the damaged product.
INCORRECT PRODUCT RECEIVED
If you received the incorrect product, our sincere apologies. Please contact our head office (011) 234-9890 or send us an email at firstname.lastname@example.org within 7 days from receiving the product.
We will arrange for the product to be collected from the delivery address. Once the product has been returned to us we will send you the correct product.
Unfortunately, we cannot offer an exchange or refund before we have received the incorrect product.
Quality Brands shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal
information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
- Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Optimum Nutrition’s bank account, the
details of which will be provided on request.
- Card acquiring and security
Card transactions will be acquired for Quality Brands) via PayGate (Pty) Ltd who are the approved payment gateway for all South African
Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the
website. Users may go to www.paygate.co.za to view their security certificate and security policy.
- Customer details separate from card details
Customer details will be stored by Quality Brands separately from card details which are entered by the client on DPO PayGate’s secure site.
For more detail on DPO PayGate refer to www.paygate.co.za.
- Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
South African Rand (ZAR).
Quality Brands takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
customer service and support, dispute resolution and delivery of goods.
- Country of domicile
This website is governed by the laws of South Africa and Optimum Nutrition (TA Quality Brands) chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Unit 3 Moon River Close, 6 River Road, Barbeque Down, Kyalami.
Quality Brands may, in its sole discretion, change this agreement or any part thereof at any time without notice.
- Company information
This website is run by Optimum Nutrition Distributors (Pty) Ltd (sole trader / private company / close corporation) based in South Africa trading as
Quality Brands and with registration number 1986/004635/07 and Grant Martinaglia (Director(s)/Member(s)/Owner(s)).
- (Your Company) contact details
Company Physical Address: Unit 3 Moon River Close, 6 River Road, Barbeque Down, Kyalami, Midrand, 1684
Email: email@example.com Telephone: (011) 234-9890